Scout · 24/7 legal intake

Scout Terms of Service

These terms govern Scout, the human legal-intake service provided by Redwood Meridian LLC, a California limited liability company doing business as My Legal Academy ("MLA", "we", "us"), to the law firm named at checkout ("the Firm", "you"). They are the service agreement for Scout. Together with the order confirmation we send after payment and any written change to criteria or scripts under section 4.1, they are the whole agreement between the Firm and MLA for Scout.

1. Agreement and acceptance

1.1 The Firm accepts these terms by completing payment for Scout through the checkout on getscout.mylegalacademy.com or a payment link we send. The person completing payment confirms that they are authorized to bind the Firm.

1.2 These terms are versioned. The version number and effective date shown at the top of this document identify the text the Firm accepted. We keep a copy of every version.

1.3 The MLA Terms of Service at mylegalacademy.com/terms and the MLA Privacy Policy at mylegalacademy.com/privacy also apply. Where these Scout terms and the MLA Terms of Service differ on a matter concerning Scout, these Scout terms control.

2. What Scout is

2.1 Scout is a human intake service. Trained intake specialists employed or engaged by MLA ("intakers") contact the Firm's prospective clients ("leads") on the Firm's behalf, qualify them against criteria the Firm provides and book qualified leads for a consultation on the Firm's calendar. The service includes:

• a fully trained intake team on the Firm's leads, with coverage around the clock, including nights, weekends and holidays;
• a callback to every new lead within five minutes of the lead reaching Scout with a valid telephone number and the consent described in section 4.4;
• inbound calls answered and outbound calls placed on the Firm's behalf;
• qualification against the Firm's criteria on every call, with the answers recorded;
• follow-up sequences so that leads who do not answer are worked, not dropped;
• qualified consultations booked onto the Firm's calendar;
• intake scripts written for the Firm's practice area and jurisdiction;
• integration with the Firm's existing CRM, or a CRM provided by MLA under section 5.3;
• setup and integration at no charge;
• monitoring and reporting on response times, contact rates and booked consultations.

2.2 Scout is not a law firm and intakers are not attorneys. Intakers do not give legal advice, do not evaluate the merits of a matter and do not create an attorney-client relationship with anyone they contact. On every call an intaker identifies the Firm, states that the call is recorded and states that they are not an attorney. Legal questions are referred to the Firm.

2.3 When contacting leads, intakers act as the Firm's agent for intake communications and may identify themselves as calling from or on behalf of the Firm. The Firm authorizes MLA to use the Firm's name for this purpose for the term of the service. The Firm remains responsible for supervising non-lawyer assistance in accordance with the professional-conduct rules that apply to it, and MLA will follow the Firm's reasonable written instructions on what intakers may and may not say.

3. Onboarding and setup

3.1 After payment, MLA schedules an orientation call within one business day. On that call the Firm provides its qualifying criteria, what a good case looks like for the Firm, its calendar availability for consultations and access to its CRM and lead sources.

3.2 MLA then connects Scout to the Firm's systems, writes the Firm's scripts and loads the Firm's calendar. This setup period is not charged separately. Scout goes live once the Firm has approved its scripts and criteria and MLA has confirmed the integration.

3.3 The pace of setup depends on how quickly the Firm provides access and criteria. MLA will state a go-live date once it has both.

3.4 Fit check. If on the orientation call MLA concludes that Scout cannot serve the Firm properly, for example because the Firm's lead volume, lead sources or practice area do not suit the service, MLA will say so and refund the fee paid in full. The Firm may reach the same conclusion on that call and cancel for a full refund, provided Scout has not yet started working the Firm's leads.

3.5 Dormant-lead sweep for the first ten firms. Each of the first ten firms to start Scout receives one dormant-lead sweep at no charge, in the first seven days after Scout goes live for that firm. The Firm supplies a list of up to 100 leads that contacted the Firm in the 90 days before its start date and did not become clients, each with a telephone number and the consent record described in section 4.4. Scout calls each of them once, works no-answers on its standard sequence for that week and books anyone who qualifies onto the Firm's calendar. The sweep has no cash value, cannot be exchanged for a credit and is not repeated. Whether a firm is among the first ten is determined by the date and time of its payment.

4. The Firm's responsibilities

4.1 Criteria and scripts. The Firm provides, approves and keeps current the qualifying criteria, disqualifiers and any statements intakers must or must not make. The Firm may change them at any time in writing; changes take effect within two business days.

4.2 Calendar. The Firm keeps consultation availability open on the connected calendar and attends the consultations Scout books. Scout cannot book what the Firm does not make available.

4.3 Access and a point of contact. The Firm provides and maintains the CRM and lead-source access Scout needs, names one point of contact and responds to MLA's questions about a lead or a script within one business day.

4.4 Lawful leads and consent. The Firm warrants that every lead it routes to Scout has given the consent required by law for the Firm and its agents to contact them by telephone and text message at the number provided, including under the Telephone Consumer Protection Act and applicable state law, and that its lead sources capture and retain a record of that consent. Scout will not text a lead for whom no consent record has been passed to Scout, and will honor every opt-out.

4.5 The consultation and everything after it. The Firm is solely responsible for the consultation, for the legal advice it gives, for the decision to accept or decline a matter and for the representation that follows.

4.6 Recording notice. Calls placed and received by Scout are recorded, and every call opens with a recording notice. The Firm consents to the recording of calls made on its behalf and to the transcription and quality scoring of those calls.

4.7 If the Firm does not do its part. Scout depends on the Firm's criteria, calendar and access. If the Firm does not meet its responsibilities under this section, it waives any claim that the service was incomplete, deficient or unfulfilled to the extent the shortfall was caused by that failure.

5. Fees and billing

5.1 Plans. Scout is offered on the plan the Firm selected at checkout:

5.2 Introductory rate. The fees above are an introductory rate, offered to a limited number of firms. The rate stays fixed for the Firm for as long as the Firm's subscription continues without interruption. If the subscription lapses and is later restarted, the then-current rate applies.

5.3 CRM. If the Firm does not have a CRM, MLA provides one for $297 per month, charged with the Scout fee. Setup of that CRM and its connection to Scout and the Firm's lead sources are included at no charge. If the Firm later cancels Scout, the Firm's data in that CRM is exported to the Firm or the account is transitioned to a subscription the Firm pays for directly.

5.4 What is not included. Advertising spend, lead-generation costs, the Firm's own telephone and messaging carrier charges, third-party software the Firm licenses and case-management-system fees remain the Firm's responsibility.

5.5 Promotional credits. A credit or promotion code applied at checkout reduces the first charge only, unless its terms say otherwise. It does not change the recurring fee.

5.6 Payment. Fees are charged automatically to the card or bank account on file through Stripe. MLA does not store payment details. The Firm keeps a valid payment method on file and is responsible for charges that fail because of an expired card, insufficient funds or a bank refusal. The Firm confirms it can meet these payments on schedule without undue financial hardship and keeps a backup payment method on file and authorized for use if the primary method fails.

5.7 Failed payment. If a charge fails, MLA notifies the Firm and re-attempts the charge. If the fee remains unpaid fourteen days after it fell due, MLA may suspend the service until it is paid. Fees for the period of suspension remain payable. If the fee remains unpaid thirty days after it fell due, MLA may terminate the service. Terminating for non-payment does not cancel fees already due, and MLA may pursue collection of them.

5.8 Taxes. Fees exclude any sales or use tax that applies. If a tax applies, it is added to the charge.

6. Term and cancellation

6.1 No minimum term. The service starts on the day of purchase and continues until cancelled under this section. There is no minimum term on either plan beyond the period already paid for.

6.2 Cancelling a monthly plan. The Firm may cancel at any time by e-mail to onboarding@mylegalacademy.com. If MLA receives the notice before a billing date, the service ends at the close of the month already paid for and no further charge is made.

6.3 Cancelling a six-month plan. The Firm may cancel at any time by e-mail to onboarding@mylegalacademy.com. The service continues to the end of the six-month period already paid for and does not renew. Prepaid months are not refunded. Apart from the fit check in section 3.4 and sections 6.4 and 15.1, fees paid are not refunded, including for perceived results or the Firm's own conversion rate.

6.4 Cancellation by MLA. MLA may end the service on thirty days' written notice, and immediately under section 5.7 or section 9.3. Where MLA ends the service for its own convenience, any prepaid fee for the period after the end date is refunded.

6.5 On cancellation. Scout stops working the Firm's leads on the end date. Call recordings, transcripts, qualification records and appointment records for the Firm's leads are made available to the Firm for thirty days after the end date and then deleted from Scout's systems, except where MLA is required by law or by its own compliance obligations to retain them. Records in the Firm's own CRM remain with the Firm.

6.6 Pause. The Firm may request one pause of up to thirty consecutive days in any twelve-month period. Pauses are requested in writing and approved by MLA in advance. During a pause Scout stops working the Firm's leads. Billing dates do not change and no credit is given for paused time.

7. Recordings, data and confidentiality

7.1 The information leads provide to Scout, the recordings and transcripts of calls made on the Firm's behalf and the records Scout writes into the Firm's CRM belong to the Firm. MLA uses them only to provide, monitor and improve the service for the Firm, to meet its legal and compliance obligations and to defend a claim. MLA does not sell them, share them with another firm or use them to market to the Firm's leads.

7.2 Each party keeps the other's confidential information confidential. For MLA this includes the Firm's criteria, scripts, lead data and business information. For the Firm this includes Scout's scripts, methods, systems and pricing. Neither party discloses the other's confidential information except to staff and contractors who need it to perform this agreement and are bound by the same duty, or where the law requires it.

7.3 MLA protects lead data with access controls, encryption in transit and at rest and the other safeguards described in the MLA Privacy Policy at mylegalacademy.com/privacy. MLA notifies the Firm without undue delay of any unauthorized access to the Firm's lead data that it becomes aware of.

7.4 The Firm acknowledges that intakers are non-lawyer staff of a third party and that information a lead shares with an intaker before an attorney-client relationship exists is handled as confidential business information under this section.

8. Compliance

8.1 MLA operates Scout in accordance with the Telephone Consumer Protection Act, the FCC's rules on consent and revocation, the Telemarketing Sales Rule, applicable state calling and recording laws and the CTIA messaging guidelines. Scout honors do-not-contact requests across every channel, observes quiet hours in the lead's time zone and does not use pre-recorded or artificial-voice calls to leads. This section describes Scout calls only; it does not limit any other MLA service the Firm has separately agreed to.

8.2 The Firm is responsible for its advertising, its lead sources and the consent language on its forms. MLA will tell the Firm if it sees a consent gap in a lead source and may decline to contact leads from a source that does not carry the required consent.

8.3 The Firm is responsible for compliance with the rules of professional conduct that apply to it, including rules on advertising, solicitation, fee arrangements and the supervision of non-lawyer assistants. MLA does not accept fees contingent on the outcome of a matter and does not share in legal fees.

9. Suspension and termination for cause

9.1 MLA may suspend the service, after notice to the Firm's point of contact, if the Firm routes leads without the consent required by section 4.4, instructs intakers to make statements that are unlawful or that MLA reasonably considers misleading, fails to provide the access Scout needs to operate for more than fourteen days, or is in default under section 5.7. Fees remain payable during a suspension caused by the Firm.

9.2 If the Firm becomes unresponsive for more than thirty consecutive days, MLA may treat the service as cancelled by the Firm under section 6. Fees paid are not refunded and fees already due remain payable.

9.3 If a ground for suspension under section 9.1 is not cured within fourteen days of MLA's notice, MLA may terminate the service immediately.

10. No guarantee of results

10.1 MLA commits to the response times and the process described in section 2. MLA does not guarantee the number of leads, the number of consultations booked, the number of matters the Firm signs, the quality or value of any matter or any financial outcome. Those depend on the Firm's lead sources, criteria, calendar availability, consultation practice and market.

10.2 Reporting figures are produced from Scout's systems and the Firm's CRM and are provided for management information.

10.3 Scout uses AI tools to transcribe calls, score quality and produce reporting. AI output can be incomplete or wrong, so a person reviews anything the Firm is asked to act on, and the Firm checks any AI-generated record before relying on it. Intakers are people, not AI voices.

11. Intellectual property

11.1 Scout's software, intake board, call-scoring system, script frameworks, training material and methods are and remain the property of MLA. The Firm receives no rights in them beyond the service described here.

11.2 Scripts written for the Firm contain MLA's frameworks and the Firm's own criteria and wording. The Firm may use its scripts within its own practice during and after the service. MLA may reuse its frameworks for other clients, without the Firm's confidential information.

11.3 Workflows, records and data created in the Firm's own accounts remain with the Firm.

12. Limitation of liability

12.1 To the fullest extent permitted by law, MLA's total liability arising out of or relating to Scout, in contract, tort or otherwise, is limited to the fees the Firm paid for Scout in the one month immediately before the event giving rise to the claim, or one sixth of any prepaid six-month fee then in force, whichever is greater.

12.2 Neither party is liable to the other for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost matters or loss of reputation, even if advised of the possibility of them.

12.3 Nothing in this section limits liability for a party's fraud, willful misconduct or breach of section 7, or any liability that cannot be limited by law.

13. Indemnification

13.1 The Firm defends and indemnifies MLA against third-party claims, fines and reasonable costs, including attorneys' fees, arising from leads the Firm routed to Scout without the consent required by section 4.4, from the Firm's advertising and lead sources, from instructions the Firm gave intakers, from the Firm's consultations and representation of clients and from the Firm's breach of these terms.

13.2 MLA defends and indemnifies the Firm against third-party claims and reasonable costs arising from an intaker's failure to follow the Firm's approved script and instructions, or from MLA's breach of section 7 or section 8.1.

13.3 The indemnified party gives prompt notice of a claim, allows the indemnifying party to control the defense and cooperates reasonably.

13.4 MLA releases the Firm from any earlier claim relating to fees already paid. Nothing here releases the Firm from fees still owed.

14. Changes to the service and to these terms

14.1 MLA may improve and change how Scout operates provided the service described in section 2 is not materially reduced.

14.2 MLA may issue a new version of these terms. A new version applies to the Firm from the Firm's next renewal date after MLA has given at least thirty days' notice by e-mail to the Firm's point of contact, or earlier if the Firm accepts it. Until then the version the Firm accepted at payment continues to apply. If the Firm does not accept a new version, it may cancel under section 6 before the new version takes effect.

15. Operational changes and cessation

15.1 If MLA materially restructures, sells, assigns, suspends or ceases the Scout service or its business, including because of insolvency or force majeure, MLA may end the service on notice. Where the Firm has prepaid for a period after the end date, that portion is refunded. Service already provided before the end date is treated as substantial performance of this agreement. Except where non-waivable law requires otherwise, no credit, offset or chargeback is owed beyond that refund, and the Firm's sole remedy is the refund and the end of future charges.

15.2 Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier outages, third-party platform failures and natural disasters, provided it works to resume performance promptly.

16. Dispute resolution

16.1 This agreement is governed by the laws of the State of California, without regard to its conflict-of-law rules.

16.2 Before starting any formal proceeding, the parties first try to resolve the dispute informally. Either party may start that process by e-mail to the address in section 17.2, and the parties make good-faith efforts to resolve it within thirty days.

16.3 Binding arbitration. Except as provided in sections 16.5 and 16.6, any dispute, controversy or claim arising out of or relating to these terms or Scout, including its breach, termination, enforcement, interpretation or validity and including whether a dispute is subject to arbitration, is resolved by final and binding arbitration before a single arbitrator administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Los Angeles County, California. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.), evidences a transaction involving interstate commerce and is enforced to the fullest extent permitted by law. Each party knowingly and voluntarily waives the right to a trial by jury.

16.4 Individual claims only. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general or other representative proceeding. No arbitration or proceeding is joined or consolidated with any other, and the arbitrator may award relief only in favor of the individual party seeking it and only to the extent needed to resolve that party's claim. This paragraph is an essential part of the agreement to arbitrate and is not severable from it. If it is found unenforceable as to a particular claim or request for relief, that claim or request is severed from arbitration and brought only in a court of competent jurisdiction in Los Angeles County, California, while all remaining claims are arbitrated.

16.5 Non-waivable rights. Nothing in these terms limits any right or remedy that cannot be waived by law. In particular, neither party waives any right to seek public injunctive relief to the extent such a waiver is prohibited by applicable law, including California law under McGill v. Citibank, N.A.; any claim for public injunctive relief is brought in court and stayed pending the outcome of the arbitration of the individual claims. Either party may bring an individual action in small-claims court for a claim within that court's jurisdiction, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

16.6 Opt-out. The Firm may opt out of sections 16.3 and 16.4 by written notice to the address in section 17.2 within thirty days of first accepting these terms, stating the Firm's name and its intent to opt out. If the Firm opts out, any dispute is resolved in court under section 16.7 and the class-action waiver in section 16.4 does not apply.

16.7 Venue. Any claim that is not arbitrated is brought only in the state or federal courts located in Los Angeles County, California, and both parties consent to that venue.

16.8 Each party bears its own attorneys' fees and costs in any dispute, regardless of outcome, unless the arbitrator or court orders otherwise under a law that cannot be waived.

17. General

17.1 Entire agreement. These terms, the order confirmation and any written change to criteria or scripts under section 4.1 are the entire agreement between the Firm and MLA for Scout and replace any earlier discussion or proposal. No change to these terms binds either party unless it is in writing and agreed by both, except a new version issued under section 14.2.

17.2 Notices. Notices to MLA go to onboarding@mylegalacademy.com. Notices to the Firm go to the e-mail address given at checkout, or a replacement address the Firm gives in writing. A notice sent by e-mail is received on the business day it is sent.

17.3 Assignment. Neither party assigns this agreement without the other's written consent, except that MLA may assign it to a successor to its business on notice.

17.4 Independent contractor. MLA is an independent contractor. Nothing here creates a partnership, joint venture or employment relationship, and intakers are not the Firm's employees.

17.5 Severability and waiver. If a provision is unenforceable, it is severed and the rest continues in force. A failure to enforce a right is not a waiver of it.

17.6 Survival. Sections 5 (for fees accrued), 6.5, 7, 8.3, 9.2, 10, 11, 12, 13, 15, 16 and 17 survive the end of the service.

17.7 Representations. Each party confirms it is authorized to enter this agreement and that performing it breaks no law and infringes no third party's rights. The Firm accepts that using an outside service carries inherent business risk, including that MLA's operations may change or cease, and does not rely on an expectation of uninterrupted service beyond what has already been provided.

17.8 Non-disparagement. Neither party makes false or defamatory statements about the other, its staff, services or platforms, during the service or after it ends. This survives the end of the service.

18. Contact

Redwood Meridian LLC d/b/a My Legal Academy
21550 Oxnard Street, 3rd Floor, Suite 5021, Woodland Hills, CA 91367
Scout onboarding and service: onboarding@mylegalacademy.com
General: info@mylegalacademy.com

Scout Terms of Service · version 1.0 · effective 10 September 2026 · © 2026 My Legal Academy