Human intake for law firms · not AI · 24/7

Stop losing leads.
Fill your calendar with the ones you already paid for.

Q: Who are the intakers, exactly?

Trained intake specialists employed and managed by My Legal Academy, assigned to your firm and working your scripts. They're trained on your practice area before your first lead arrives. You're not paying for someone's learning curve.

Q: I already have intake staff. Does this replace them?

Usually it covers what they can't: nights, weekends, holidays, lunch hours and overflow when three leads land at once. Your team keeps the relationships. Scout makes sure nothing goes unanswered inside the five-minute window, and works your web leads outbound, not just the calls that come in.

Q: Which CRMs do you work with?

Scout runs inside the CRM you already use, and we handle the integration during onboarding at no charge. If you don't have a CRM, we'll provide one for $297/mo and set it up and connect your lead sources for you, again at no charge.

Q: Do I have to pay before I've seen it?

No. Two doors, your choice. Start online today and your orientation call is booked within one business day. Or ask us to call you first, see the system and the scripts, and start when you're ready. Nothing is charged until you choose a plan.

Q: Am I locked into a contract?

No minimum term on either plan. On the monthly plan, tell us before a billing date and the service ends at the close of that paid month. The six-month plan renews every six months; tell us before the renewal date and it ends at the close of the six months you paid for. Paying accepts the Scout Terms of Service, which set all of this out in plain English, and you can print or save them at any time.

Q: What if it turns out we're not a fit?

If we can see that on the orientation call, we'll say so and refund you in full. We'd rather hand a seat to a firm it works for.

Q: What does "first ten firms" mean?

The introductory rate of $1,500 a month is for the first ten firms that start Scout, and it stays locked for each of them for as long as they stay. Firm eleven onwards pays the standard rate of $2,500 a month. We onboard every firm the same way.

Q: How fast can we be live?

Most firms go from payment to first called lead within a week. The pace is set by how quickly we get CRM access and your qualifying criteria. See how onboarding runs, step by step.

Q: Do you only answer inbound calls?

No. Answering is the smaller half. Every web, ad and directory lead your firm receives gets an outbound call from a Scout intaker within five minutes of arriving, day or night, and no-answers are worked on a callback sequence until the lead is reached or ruled out. Inbound calls are answered as well.

Q: Is this compliant with calling and texting rules?

Scout calls back leads who asked your firm to contact them. Every call opens with a recording notice and the intaker says they are not an attorney. Texts go out only where a consent record exists for that lead, opt-outs are honoured across every channel and quiet hours follow the lead's time zone.

Scout is a trained human intake team for law firms. They call every new lead within five minutes, day or night, qualify it against your script and book the ones that qualify into your calendar, inside the CRM you already use.

Start Scout, $1,500/mo Talk to us first

$1,500 a month, no minimum term, setup included. Start online in two minutes, or ask us to call you. Introductory rate for the first ten firms.

8× the conversion when the first reply lands inside five minutes
24/7 nights, weekends and holidays covered
2,000+ law firms we’ve worked with since 2022

Andrey LyutykhCEO, My Legal Academy 1:05

Why we built Scout, and what it did in the last 30 days.Run the five-minute test

We've spent years helping firms get leads.
Scout is how we help them stop losing them.

My Legal Academy

The five-minute window

Your leads aren't bad.
They're just cold by the time anyone calls.

25%

of the 1,333 law firms tested replied to a web lead within five minutes. Another 26% still had not replied a week later.

Hennessey Digital, Lead Form Response Time Study, 2025

72%

of people looking for a lawyer move on if they don't hear back within 24 hours. 65% contact two to five firms.

Scorpion Legal Consumer Trends Report, 2025

8×

the conversion rate when the first response lands inside five minutes instead of later the same day. 5.7 million leads studied.

InsideSales, Lead Response Research, 2021

A Friday night in a firm without Scout

11:47 PM Maria G., motor vehicle form submitted
11:52 PM Maria G. calls the next firm on Google +5m
12:10 AM Maria G. speaks to a competitor's intaker +23m
9:04 AM Your team opens the CRM and starts dialing +9h 17m
9:06 AM No answer. She already signed. lost

You paid for that lead. Twice: once in ad spend, once in the case you didn't sign.

Score your own intake

Run the five-minute test on your own firm.

Submit your own contact form four times, at four different hours, from a number nobody at the firm recognises. Enter what happened. It scores your intake out of 100, shows where you sit against the published benchmarks, and puts a dollar figure on the leads nobody reached.

Two minutes with last month’s numbers gives you a score. Nothing is sent anywhere unless you ask for the write-up.

On its own page, to send to whoever runs your intake: getscout.mylegalacademy.com/five-minute-test

Hear it

A lead comes in at night.
This is what happens next.

Re-enacted from a real Scout call: same script, same steps, same timing. Names, firm and matter changed and the voices replaced with synthetic ones to protect the caller. Want to hear a live intaker? Ask us to call you.

Sample intake call · motor vehicle · 2:32 recorded

2:32 from pickup to booked consult. The questions are the firm's own qualifying criteria, so call length and depth follow each firm's intake criteria and objectives.

What Scout is

Not a chatbot.
Not an answering service.

An answering service takes a message. A chatbot answers questions but does not book a consult. Scout is a fully trained human intake team working your leads inside a system we built, staffed and monitor, with your scripts, your qualifying criteria and your calendar.

They aren't temps who learn your practice area on the job. They're trained on it before your first lead arrives, and they don't take holidays off, because there's always someone on the queue.

Why we built it

Two thousand firms.
The same bottleneck, every time.

Across more than two thousand law firms, the same thing kept showing up. Firms spending thousands a month on ads and still not closing, not because the leads were bad, but because nobody called them fast enough.

So they hire intakers. Months to train. Then holidays, after-hours, turnover, sick days, and the leads die anyway. Meanwhile the attorney is spending their own afternoon qualifying leads instead of practicing law.

My Legal Academy has always built the front of the funnel: intake systems, technology and marketing that fills the pipeline. Scout is the piece that turns those leads into consults.

What you get

Everything, for $1,500 a month.

A trained human intake team
Assigned to your firm and trained on your practice area before your first lead lands.
24/7 coverage
Nights, weekends, holidays. The queue is never unattended.
Five-minute callback
An alarm fires the second a lead arrives. Someone is dialing before the window closes.
Scripts written for your firm
Your practice area, your jurisdiction, your voice. Not a generic call sheet.
Qualification on every call
Your criteria, asked and recorded on the call. You see the answers before the consult.
Follow-ups and callback sequences
No-answers don't get dropped. They get worked until they're reached or ruled out.
Consults booked on your calendar
Qualified prospects, scheduled into your real availability. Nothing for you to chase.
Integration with your CRM
Scout runs inside the system you already use. Setup and integration are complimentary. No migration, no second inbox.
Monitoring and reporting
We watch response times, contact rates and booked consults, and tell you what they mean.

What happens to a lead

Seven steps, timed. The clock starts when the form is submitted.

0:00 Lead arrives
From your website form, Meta or Google ads, a directory or an inbound call. It lands in the Scout queue with a five-minute countdown.
0:01 Alarm fires
An intaker picks it up. Your script for that practice area and jurisdiction loads with the lead.
<5:00 Callback placed
Every call, recording and note is written to your CRM account, not a separate tool.
on call Qualified
Your criteria, asked in order and recorded. Legal questions are referred to you. Nothing is promised on your behalf.
on call Consult booked
Into your real availability, with the confirmation and reminder sent by text and e-mail before the call ends.
no answer Worked, not dropped
Callback sequence across days and channels until the lead is reached or ruled out. Every attempt logged.
always Scored and reported
Every call is transcribed and scored against your script. You see response times, contact rates and consults booked.

Under the hood

A system, not a few reps with a phone.

Human intakers are the part you hear. The part you don't hear is what makes the five minutes hold at 3 AM on a holiday weekend.

queue Live intake queue with SLA alarm
Every lead carries its own countdown. The queue ranks by urgency, so a lead breaching its five-minute window outranks everything else on the floor.
scripts Script engine per firm
Your script renders live with the lead's details. Change your criteria and every intaker is on the new version within two business days.
dialer Native CRM dialing
Calls are placed and recorded inside your CRM, not a separate tool. Recordings, notes and consent records stay in your account.
qc Every call scored
Each call is transcribed and scored for script adherence, empathy, next step and compliance. Low scores go to a supervisor the same day.
consent Consent-gated messaging
A text goes out only where a consent record exists for that lead. Opt-outs are honoured across every channel. Quiet hours follow the lead's time zone.
sequences Callback and hold logic
No-answers re-enter the queue on a schedule. A lead with a callback time is held back until it is due, then surfaces at the right moment.
presence Staffed and logged 24/7
Intaker presence is logged on every clock action, so we can prove the queue was covered, hour by hour.
reporting Response, contact and booking metrics
Time to first call, contact rate, qualification rate and consults booked, by week and by lead source, with a human reading of what to change.

The alternatives

What 24/7 intake actually costs.

Every option bills differently, so we ran all of them against one identical month of real traffic from a live campaign: 145 leads, 808 calls, 797 talk minutes. Same month, five ways to pay for it.

That month: Scout $1,500 · intake platform $1,740 · answering service $2,203 · intake specialist $5,487 · in-house $13,304. Swipe the table to compare →

	Scout	Intake platformbilled per contact	Answering servicebilled per talk minute	Intake specialistbilled per lead	In-house intakersalary
That month	$1,500Flat. Setup included.	$1,740145 contacts at $12, plus $750 setup	$2,203$425 for 150 minutes, then 647 at $2.75	$5,487145 intakes at $31.25, plus 543 minutes at $1.76	$13,3044.2 receptionists to cover 168 hours a week, wages only
Per lead	$10.34	$12.00	$15.20	$37.84	$91.75
Outbound callback inside five minutes	Committed and measured on every lead	No commitment	Not in writing	Advertised only	Whenever free
Commitment	None	Six months upfront	Month to month	No long term	Employment
Works no-answers until reached	Yes, 5.6 per lead	Five per contact	Every minute billed	Every minute billed	If remembered
Team trained on your practice area	Before day one	Generic script	Generic script	Legal intake specialists	Months in
Who absorbs sick days and turnover	We do	The vendor	The vendor	The vendor	Your firm
Qualifies to your criteria	Yes	Yes	Optional add-on	Yes	Yes
Every call scored for quality	Yes	No	No	No	No
Time to live	Days, custom scripts	Minutes, generic script	Days	Not published	Weeks

Volume basis: one live legal intake campaign, trailing 30 days to 10 September 2026, taken from our own intake system. 145 unique leads after removing duplicates, 808 calls placed, 796.7 talk minutes, 5.6 calls per lead. Alternative pricing is each provider's own published rate card applied to that same month. The answering-service figure uses its entry tier plus published overage. In-house uses the US median receptionist wage of $38,010 a year (Bureau of Labor Statistics, May 2025) across the 4.2 people needed to cover 168 hours a week, wages only, before benefits, recruiting and training.

What firms say about working with us

Scout is new. My Legal Academy isn't.

Scout took its first firm in 2026. My Legal Academy has worked with more than 2,000 law firms since 2022 and holds a 5.0 rating on Google. Read the reviews →

Joseph Weinberger, Esq. Weinberger Law FirmGoogle review

DeMarcus Ward, Esq. Ward & White, PLLCGoogle review

Anthony DeRosa Shuman LegalGoogle review

Mark Nicholson, Esq. Law Office of Mark NicholsonGoogle review

Joshua Meier, Esq. Meier Law FirmGoogle review

Kylie Meyerkord Meyerkord Law GroupGoogle review

Bart Kaspero, Esq. Kaspero LawGoogle review

Jamie Alvarez Shield Law Group of FloridaGoogle review

Dana R. Wine, Esq. Freeman|Wine, LLCGoogle review

From today to live

Four steps. You're live in days, not next month.

Today
Start online, or ask us to call

Choose a plan and pay in two minutes, or leave your details and we call you back the same way Scout will call your leads. Either door leads to the same team.
Within one business day
Orientation call

We show you Scout end to end: the queue, the scripts, the alarm, the booking. You give us your qualifying criteria and what a good case looks like for you.
The first days
Setup and integration

We connect your CRM and lead sources, write your scripts and load your calendar, all complimentary. You approve the script before a single lead is called.
Then it just runs
Go live

Your leads start getting called within five minutes, day or night. Qualified consults start appearing on your calendar.

Introductory pricing

The introductory rate is for our first ten firms.

Every firm gets dedicated intakers, custom scripts and a full integration we build at no charge. The first ten firms lock the introductory rate for as long as they stay. Each also gets a dormant-lead sweep in week one: hand us up to 100 unconverted leads from the last 90 days and Scout calls every one, at no charge. After the tenth firm, the sweep is no longer included.

Month to month ~~$2,500~~ $1,500/mo

Introductory rate, locked for as long as you stay. No minimum term. Cancel before a billing date and the service ends at the close of that paid month.

Start monthly, $1,500 Card or US bank account · billed today, then monthly

Save $1,000 Six months prepaid ~~$14,000~~ $8,000/6 mo

Six months of Scout paid today, $1,000 less than the monthly rate. Renews every six months unless you tell us before the renewal date.

Start six months, $8,000 Card or US bank account · billed today, then every six months

Add what you need

Tick anything you want on from day one and it is added to your first invoice. Everything here is priced on the published rate schedule.

Lead management systemNo CRM of your own. We provide one and connect your lead sources, at no charge. $297/mo

Additional leadsScout includes 200 a month. Each unit adds 100 more. 1 $400/mo each

Dormant-lead sweepOne-off. Unconverted leads from the last 90 days, called. Each unit covers 100. 1 $750each

Before payment you tick one box to accept the Scout Terms (version 3.2), the My Legal Academy Terms of Service, Privacy Policy, Data Protection Addendum and AI Use Policy. Prices follow the rate schedule.

Rather talk first?

Ask us to call you.

Nothing is charged until you choose a plan. Leave your details and our intake team calls you back, the same way Scout will call your leads. We walk you through the system, answer your questions and tell you honestly whether it fits your firm.

Then You decide Start online here, or we send you a payment link after the call. Setup begins the day you do. The first ten firms get the introductory rate and the dormant-lead sweep whichever door they use.

Call me back

Leave your details and our intake team calls you back. It's the fastest way to see whether this fits your firm.

Rather pick a time yourself? Book a discovery call →

Before you commit

The questions attorneys actually ask.

Who are the intakers, exactly?

Trained intake specialists employed and managed by My Legal Academy, assigned to your firm and working your scripts. They're trained on your practice area before your first lead arrives. You're not paying for someone's learning curve.

I already have intake staff. Does this replace them?

Usually it covers what they can't: nights, weekends, holidays, lunch hours and overflow when three leads land at once. Your team keeps the relationships. Scout makes sure nothing goes unanswered inside the five-minute window, and works your web leads outbound, not just the calls that come in.

Which CRMs do you work with?

Scout runs inside the CRM you already use, and we handle the integration during onboarding at no charge. If you don't have a CRM, we'll provide one for $297/mo and set it up and connect your lead sources for you, again at no charge.

Do I have to pay before I've seen it?

No. Two doors, your choice. Start online today and your orientation call is booked within one business day. Or ask us to call you first, see the system and the scripts, and start when you're ready. Nothing is charged until you choose a plan.

Am I locked into a contract?

No minimum term on either plan. On the monthly plan, tell us before a billing date and the service ends at the close of that paid month. The six-month plan renews every six months; tell us before the renewal date and it ends at the close of the six months you paid for. Paying accepts the Scout Terms of Service, which set all of this out in plain English, and you can print or save them at any time.

What if it turns out we're not a fit?

If we can see that on the orientation call, we'll say so and refund you in full. We'd rather hand a seat to a firm it works for.

What does "first ten firms" mean?

Two things, for the first ten firms that start Scout. The introductory rate of $1,500 a month stays locked for each of them for as long as they stay; firm eleven onwards pays the standard rate of $2,500 a month. And each of the ten gets a dormant-lead sweep in the first week: up to 100 unconverted leads from the last 90 days, every one called by a Scout intaker at no charge, with anyone still interested booked onto your calendar. We onboard every firm the same way.

How fast can we be live?

Plan on a week from payment to your first called lead. The pace is set by how quickly we get CRM access and your qualifying criteria. See how onboarding runs, step by step.

Do you only answer inbound calls?

No. Answering is the smaller half. Every web, ad and directory lead your firm receives gets an outbound call from a Scout intaker within five minutes of arriving, day or night, and no-answers are worked on a callback sequence until the lead is reached or ruled out. Inbound calls are answered as well.

Is what a caller tells your intaker confidential?

Yes. The recordings, transcripts and qualification records belong to your firm. We hold the audio in our own system and send you any call you ask for. Audio is kept 90 days. The consent and disclosure log for every call is kept four years. We use all of it only to run and monitor the service. We never sell it, never share it with another firm and never market to your leads. Intakers are non-lawyer staff bound by written confidentiality duties. Section 7 of the Scout Terms sets this out.

Is this compliant with calling and texting rules?

Scout calls back leads who asked your firm to contact them. Every call opens with a recording notice and the intaker says they are not an attorney. Texts go out only where a consent record exists for that lead, opt-outs are honoured across every channel and quiet hours follow the lead's time zone.

Somewhere in your CRM right now,
there's a lead going cold.

Start Scout, $1,500/mo Talk to us first

$1,500 a month · no minimum term · introductory rate for the first ten firms

Stop losing leads. Fill your calendar with the ones you already paid for.

Your leads aren't bad.They're just cold by the time anyone calls.