Scout · 24/7 legal intake

Scout Terms of Service

These terms govern Scout, the human legal-intake service provided by Redwood Meridian LLC, a California limited liability company doing business as My Legal Academy ("MLA", "we", "us"), to the law firm named at checkout ("the Firm", "you"). They are the service agreement for Scout. The software platform on which MLA provides Scout is owned by Clearfield Labs, Inc., a Delaware corporation ("Clearfield"), and licensed to MLA. Together with the order confirmation we send after payment and any written change to criteria or scripts under section 4.1, they are the whole agreement between the Firm and MLA for Scout.

1. Agreement and acceptance

1.1 The Firm accepts these terms by completing payment for Scout through the checkout on getscout.mylegalacademy.com or a payment link we send. The person completing payment confirms that they are authorized to bind the Firm.

1.2 These terms are versioned. The version number and effective date shown at the top of this document identify the text the Firm accepted. We keep a copy of every version. Version 3.0, effective 26 October 2026, remains available at getscout.mylegalacademy.com/terms-v3, version 2.0, effective 22 September 2026, at getscout.mylegalacademy.com/terms-v2, and version 1.0, effective 10 September 2026, at getscout.mylegalacademy.com/terms-v1. Each continues to apply to a firm that accepted it until that firm accepts this version under section 14.2.

1.3 The MLA Terms of Service at mylegalacademy.com/terms and the MLA Privacy Policy at mylegalacademy.com/privacy also apply. Where these Scout terms and the MLA Terms of Service differ on a matter concerning Scout, these Scout terms control.

2. What Scout is

2.1 Scout is a human intake service. Trained intake specialists employed or engaged by MLA ("intakers") contact the Firm's prospective clients ("leads") on the Firm's behalf, qualify them against criteria the Firm provides and book qualified leads for a consultation on the Firm's calendar. The service includes:

• a fully trained intake team on the Firm's leads, available around the clock, including nights, weekends and holidays, for inbound calls and for outbound calls at the times section 8.11 permits;
• a callback attempt to each new lead within five minutes of the lead reaching Scout with a valid telephone number and a consent record meeting section 4.4, during the hours in which contact is permitted under section 8. Where a lead reaches Scout inside quiet hours in the lead's time zone, inside a restriction under section 8.5 or without a consent record, the five-minute period begins when contact first becomes permitted. Scout measures this commitment against the first attempt rather than a connected call, and against leads delivered through an integration operating normally;
• inbound calls answered and outbound calls placed on the Firm's behalf;
• qualification against the Firm's criteria on every call, with the answers recorded;
• follow-up sequences so that leads who do not answer are worked, not dropped;
• qualified consultations booked onto the Firm's calendar;
• intake scripts written for the Firm's practice area and jurisdiction;
• integration with the Firm's existing CRM, or a lead management system provided by MLA under section 5.4;
• setup and integration at no charge;
• monitoring and reporting on response times, contact rates and booked consultations.

2.2 Scout is not a law firm and intakers are not attorneys. Intakers do not give legal advice, do not evaluate the merits of a matter and do not create an attorney-client relationship with anyone they contact. MLA's script requires the intaker, on every call, to give their own name, identify the Firm, tell the lead the call is recorded and ask whether the lead agrees, and state that they are not an attorney and cannot give legal advice. MLA trains its intakers on those elements under section 8.8 and samples calls against them under section 7.5. Legal questions are referred to the Firm. If a lead objects to being recorded, the intaker stops the recording where the system permits, and the objection is logged.

2.3 When contacting leads, intakers act as the Firm's agent for intake communications. On an outbound call the intaker gives their own first and last name and states that they are calling on behalf of the Firm. On an inbound call the intaker answers in the Firm's name and gives their own name. An intaker never states or implies that they are employed by the Firm, and if asked, says plainly that they are with an outside intake team the Firm uses. The Firm authorizes MLA to use the Firm's name for these purposes for the term of the service. The Firm remains responsible for supervising non-lawyer assistance in accordance with the professional-conduct rules that apply to it, and MLA will follow the Firm's reasonable written instructions on what intakers may and may not say.

2.4 Retainer sending (optional). Where the Firm elects it under section 5.4, an intaker sends the Firm's own engagement documents to a lead for electronic signature after the lead meets the criteria the Firm has approved in writing. The documents are the Firm's, are supplied and approved by the Firm, and MLA transmits them without altering their terms. Applying signature, initial and date fields, page rendering and the audit-trail features of the electronic-signature platform are not alterations. MLA makes no representation that any engagement document is validly executed, enforceable or sufficient for the Firm's purposes, and the Firm is responsible for the form, content and execution requirements of its own documents. The service includes dispatch of the documents, confirmation of receipt, follow-up on an unsigned document, and return of the executed copy and its audit trail to the Firm.

2.5 What an intaker does not do on a retainer. An intaker does not explain, interpret or summarise any term of an engagement document, does not negotiate any fee or expense, does not evaluate the merits of a matter, does not advise on the limitations period, does not resolve a conflicts question and does not tell a lead that the Firm has accepted their matter. An intaker may state how the Firm charges in general terms, for example that a matter is taken on a contingency basis, and may answer questions about how a document is signed or returned. Every other question goes to the Firm, and the intaker says so.

2.6 The offer to speak with a lawyer. MLA's script for the Firm requires the intaker, before an engagement document is sent and again if the lead asks any question outside section 2.5, to offer the lead an opportunity to speak with one of the Firm's lawyers about the document and the scope of the representation. MLA trains its intakers on that step under section 8.8, samples calls against it under section 7.5, and records the offer and its outcome in the call record in the ordinary course of business. MLA does not warrant that the record is complete. The record is evidence of what an intaker did on a call. It is not evidence of what a lead understood, and it does not discharge the Firm's own obligations to a prospective client. The Firm remains responsible for satisfying itself that a prospective client has had the access to a lawyer that the rules applicable to the Firm require.

2.7 Conflicts. An intaker may collect the information the Firm's conflicts check needs and may run the check the Firm specifies. Where the check returns a match, or a name that resembles one, the matter stops and goes to the Firm. Only the Firm decides whether a conflict exists and whether it can be waived. Running a check means entering the information the Firm supplies into the search the Firm has specified and reporting the result to the Firm unchanged. MLA does not interpret a result and gives no assurance that a check the Firm specifies is adequate or that its data source is complete or current.

2.8 The Firm remains solely responsible for deciding whether to accept a matter, for the contents of its engagement documents, and for the representation that follows.

2.9 No docketing or deadline function. Scout does not identify, calculate, track, docket or warn of any limitations period, filing deadline, notice requirement or other date affecting a lead's rights, and no follow-up sequence, reminder or report is a tickler, docketing or calendaring system. The Firm is solely responsible for every such date from the moment a lead's information reaches the Firm's lead management system. MLA does not hold, receive or handle client funds or any trust property.

2.10 Response-time commitment in the Order. Where the Order records a response-time commitment for the Firm's first month of live service, that commitment applies on the terms stated in the Order and is measured against the report MLA issues under section 7.5. MLA's total liability for any failure to meet a response-time or timing commitment in these terms or in the Order does not exceed one month's Scout fee, and a claim is made in writing within thirty days of the report for the month concerned. Where the Order records no such commitment, none applies.

2.11 Where Scout operates. Scout serves leads located in the United States. MLA does not knowingly call or text a lead located outside the United States. If an intaker learns during a call that a lead is outside the United States, the intaker ends the intake politely and refers the lead to the Firm.

3. Onboarding and setup

3.1 After payment, MLA schedules an orientation call within one business day. On that call the Firm provides its qualifying criteria, what a good case looks like for the Firm, its calendar availability for consultations and access to its CRM and lead sources.

3.2 MLA then connects Scout to the Firm's systems, writes the Firm's scripts and loads the Firm's calendar. This setup period is not charged separately. Scout goes live once the Firm has approved its scripts and criteria and MLA has confirmed the integration.

3.3 The pace of setup depends on how quickly the Firm provides access and criteria. MLA will state a go-live date once it has both.

3.4 Fit check. If on the orientation call MLA concludes that Scout cannot serve the Firm properly, for example because the Firm's lead volume, lead sources or practice area do not suit the service, MLA will say so and refund the fee paid in full. The Firm may reach the same conclusion on that call and cancel for a full refund, provided Scout has not yet started working the Firm's leads.

3.5 Dormant-lead sweep (optional). The sweep is an option the Firm elects and is charged at the rate in the Order. Where the Order includes a dormant-lead sweep, the Firm supplies a list of leads that contacted the Firm before its start date and did not become clients, each with a telephone number and the consent record described in section 4.4. The Order states how many leads the sweep covers and the period within which the Firm supplies them; MLA is not obliged to call more than that number. The list covers leads that contacted the Firm in the ninety days before the Firm's start date. The Firm warrants separately for each lead on the list that the consent record meets section 4.4, that it names the Firm, that it has not been revoked and that the lead has made no do-not-contact request. MLA screens every number on the list and may decline to call any number, or the list, at its discretion. Section 13.1 applies to the sweep list in full. Scout calls each lead on the list once, works no-answers on its standard sequence for that week and books anyone who qualifies onto the Firm's calendar. The sweep is offered once, has no cash value, cannot be exchanged for a credit and is not repeated.

4. The Firm's responsibilities

4.1 Criteria and scripts. The Firm provides, approves and keeps current the qualifying criteria, disqualifiers and any statements intakers must or must not make. The Firm may change them at any time in writing; changes take effect within two business days.

4.2 Calendar. The Firm keeps consultation availability open on the connected calendar and attends the consultations Scout books. Scout cannot book what the Firm does not make available.

4.3 Access and a point of contact. The Firm provides and maintains the CRM and lead-source access Scout needs, names one point of contact and responds to MLA's questions about a lead or a script within one business day.

4.4 Lawful leads and consent. The Firm warrants that every lead it routes to Scout has given the consent required by law for the Firm and its agents to contact them by telephone and text message at the number provided, including under the Telephone Consumer Protection Act and applicable state law, and that its lead sources capture and retain a record of that consent. Scout will not text a lead for whom no consent record has been passed to Scout, and will honor every opt-out.

4.5 The consultation and everything after it. The Firm is solely responsible for the consultation, for the legal advice it gives, for the decision to accept or decline a matter and for the representation that follows.

4.6 Recording notice. Calls placed and received by Scout are recorded, and every call opens with a recording notice. The Firm consents to the recording of calls made on its behalf and to the transcription and quality scoring of those calls.

4.7 If the Firm does not do its part. Scout depends on the Firm's criteria, calendar and access. If the Firm does not meet its responsibilities under this section, it waives any claim that the service was incomplete, deficient or unfulfilled to the extent the shortfall was caused by that failure.

5. Fees and billing

5.1 The Order and the rate schedule. The Firm's plan, its fee, its billing cycle and any option it elected are those shown on the checkout page or written quote the Firm accepted, and are set out in the order confirmation MLA sends after payment (together, the "Order"). The number of leads included each month, the rate for leads above that number, the rate for each option the Firm elects and any promotional term are those stated in the Order or, where the Order does not state them, those published in MLA's Scout rate schedule at getscout.mylegalacademy.com/rates as at the date of the Firm's payment. The Order and that schedule form part of this agreement. MLA does not charge the Firm a rate that is not stated in the Order or in that schedule as at that date, does not apply a rate that first appears on an invoice, and does not change a rate during a period the Firm has already paid for. MLA gives the Firm at least thirty days' written notice before a changed rate applies to a following period.

5.2 Introductory rate. Where the Order records an introductory rate, that rate stays fixed for the Firm for as long as the Firm's subscription continues without interruption. If the subscription lapses and is later restarted, the then-current rate applies.

5.3 Included volume. The fee covers the number of leads stated in the Order in each calendar month. Above that number, the rate in the Order applies to each further block of leads or part of a block. A lead is one unique person, counted once however many times Scout calls them, and duplicates of a person already counted in the same month are not counted again. MLA tells the Firm in writing when a month first exceeds the included number, before charging anything further.

5.4 Options. An option the Firm elects, including retainer sending under sections 2.4 to 2.8, additional lead volume, a dormant-lead sweep and a lead management system provided by MLA, is charged at the rate in the Order and billed with the Scout fee. The Firm may elect an option at checkout or in writing afterwards, and the order confirmation records what it elected and the rate for each. An option may be cancelled in writing at any time and stops at the end of the month already paid for. Where MLA provides a lead management system and the Firm later cancels Scout, the Firm's data in that system is exported to the Firm or the account is transitioned to a subscription the Firm pays for directly.

5.5 Fees contingent on outcome. MLA does not charge by the engagement document sent, by the signature obtained, by the matter accepted, or by the outcome or value of a matter, and does not share in legal fees. No rate in the Order will do so.

5.6 What is not included. Advertising spend, lead-generation costs, the Firm's own telephone and messaging carrier charges, third-party software the Firm licenses and case-management-system fees remain the Firm's responsibility.

5.7 Promotional credits. A credit or promotion code applied at checkout reduces the first charge only, unless its terms say otherwise. It does not change the recurring fee.

5.8 Payment. Fees are charged automatically to the card or bank account on file through Stripe. MLA does not store payment details. The Firm keeps a valid payment method on file and is responsible for charges that fail because of an expired card, insufficient funds or a bank refusal. The Firm confirms it can meet these payments on schedule without undue financial hardship and keeps a backup payment method on file and authorized for use if the primary method fails.

5.9 Failed payment. If a charge fails, MLA notifies the Firm and re-attempts the charge. If the fee remains unpaid fourteen days after it fell due, MLA may suspend the service until it is paid. Fees for the period of suspension remain payable. If the fee remains unpaid thirty days after it fell due, MLA may terminate the service. Terminating for non-payment does not cancel fees already due, and MLA may pursue collection of them.

5.10 Taxes. Fees exclude any sales or use tax that applies. If a tax applies, it is added to the charge.

6. Term and cancellation

6.1 No minimum term. The service starts on the day of purchase and continues until cancelled under this section. There is no minimum term on either plan beyond the period already paid for.

6.2 Cancelling a monthly plan. The Firm may cancel at any time by e-mail to onboarding@mylegalacademy.com. If MLA receives the notice before a billing date, the service ends at the close of the month already paid for and no further charge is made.

6.3 Cancelling a six-month plan. The Firm may cancel at any time by e-mail to onboarding@mylegalacademy.com. The service continues to the end of the six-month period already paid for and does not renew. Prepaid months are not refunded. Apart from the fit check in section 3.4 and sections 6.4 and 15.1, fees paid are not refunded, including for perceived results or the Firm's own conversion rate.

6.4 Cancellation by MLA. MLA may end the service on thirty days' written notice, and immediately under section 5.9 or section 9.3. Where MLA ends the service for its own convenience, any prepaid fee for the period after the end date is refunded.

6.5 On cancellation. Scout stops working the Firm's leads on the end date. Call recordings, transcripts, qualification records and appointment records for the Firm's leads are made available to the Firm for thirty days after the end date and then deleted from Scout's systems, except where MLA is required by law or by its own compliance obligations to retain them. Records in the Firm's own CRM remain with the Firm.

6.6 Pause. The Firm may request one pause of up to thirty consecutive days in any twelve-month period. Pauses are requested in writing and approved by MLA in advance. During a pause Scout stops working the Firm's leads. Billing dates do not change and no credit is given for paused time.

7. Recordings, records and confidentiality

7.1 Ownership. The information leads provide to Scout, the recordings and transcripts of calls made on the Firm's behalf and the qualification records for the Firm's leads belong to the Firm. MLA uses them only to provide, monitor and improve the service for the Firm, to meet its legal and compliance obligations and to defend a claim. MLA does not sell them, share them with another firm or use them to market to the Firm's leads. MLA may create and use aggregated and de-identified data derived from calls and records, provided it contains nothing that identifies the Firm, a lead or a matter, to operate, secure, measure and improve MLA's services. Aggregated and de-identified data is MLA's property.

7.2 Where recordings are held. Call recordings and transcripts are held in MLA's own systems rather than written into the Firm's CRM. Scout writes the qualification answers, the call outcome and the appointment into the Firm's CRM as it always has.

7.3 Access on request. MLA provides call recordings and transcripts to the Firm on request from the Firm's point of contact, at no charge, for as long as the recording is retained under section 7.4. MLA delivers a request of up to twenty-five recordings within one business day and a larger request within a reasonable period agreed with the Firm. For a request exceeding one hundred recordings in any calendar month, or for material requested in a specific format or medium, MLA may charge its reasonable cost of production, quoted in advance.

7.4 Retention. MLA retains call audio and transcripts for 90 days from the call and then deletes them, including the copy held by MLA's telephony provider, which MLA deletes once its own copy is stored. MLA retains the call metadata, quality scores and flags that contain no call content, and the consent and disclosure log described in section 7.6 for four years. Recordings the Firm provides to MLA to prepare its intakers, and their transcripts, are kept while the Firm's service is active and deleted thirty days after it ends. Deleted material leaves MLA's encrypted backups within thirty-five days. MLA suspends deletion of material covered by this section on its receipt of a claim, demand, preservation notice or notice of an investigation touching a lead or a call, and keeps it until the matter is resolved. The Firm notifies MLA in writing within two business days of the Firm receiving any such notice, identifying the leads, numbers or date range affected. MLA has no obligation to preserve material already deleted in the ordinary course before it received that notice. Nothing in section 6.5 or section 7.1 requires MLA to destroy any record it reasonably needs to defend a claim or to evidence its compliance under section 8.

7.5 Reporting and supervision. MLA sends the Firm a report each month covering response times, contact rates, attempts worked, consultations booked, the results of MLA's own quality sampling of calls against the Firm's script and criteria, and, where the Firm has elected retainer sending, the log of offers to speak with a lawyer under section 2.6. Once in any twelve-month period, on thirty days' written notice, the Firm may audit the records relating to its own account, at its own cost, during business hours, through a representative who is not a competitor of MLA and who signs MLA's confidentiality undertaking. An audit does not extend to MLA's systems, personnel records, pricing or any material relating to another client. The Firm may require MLA to retrain an intaker, and may require MLA to remove an intaker from the Firm's account for a reason connected with that intaker's performance on the Firm's calls. MLA acts on a removal request within two business days. A removal does not reduce MLA's fees, and MLA's obligations under section 2.1 are suspended for that account for two business days following a removal.

7.6 Consent and disclosure log. For every call MLA records which consent record the call was placed on, that the recording notice was given, that the intaker identified themselves and the Firm under section 2.3, and any do-not-contact request and the time it was honored. This log is the Firm's and is produced to the Firm on request under section 7.3.

7.7 Confidentiality. Each party keeps the other's confidential information confidential. For MLA this includes the Firm's criteria, scripts, lead data, engagement documents and business information. For the Firm this includes Scout's scripts, methods, systems and pricing. Neither party discloses the other's confidential information except to staff and contractors who need it to perform this agreement and are bound by the same duty, or where the law requires it.

7.8 Security. MLA protects lead data with access controls, encryption in transit and at rest and the other safeguards described in the MLA Privacy Policy at mylegalacademy.com/privacy. MLA notifies the Firm without undue delay of any unauthorized access to the Firm's lead data that it becomes aware of. The Firm is responsible for determining whether HIPAA or any other health-information or privacy law applies to it and to the data it routes to Scout, and tells MLA at onboarding if it acts for a health-care provider or health plan. MLA does not act as a business associate under HIPAA.

7.9 Prospective clients. The Firm acknowledges that intakers are non-lawyer staff of a third party and that information a lead shares with an intaker before an attorney-client relationship exists is handled as confidential business information under this section. MLA limits what the intake script collects before the Firm's conflicts check clears, so that the Firm does not acquire information from a lead it may later decline.

8. Compliance

8.1 MLA maintains written policies and procedures designed to meet the requirements of the Telephone Consumer Protection Act, the FCC's rules on consent and revocation, the Telemarketing Sales Rule and applicable state calling and recording laws as MLA understands them to apply to Scout calls, and trains its intakers on those procedures under section 8.8. Scout honors do-not-contact requests across every channel, observes quiet hours in the lead's time zone and does not use pre-recorded or artificial-voice calls to leads. MLA gives no warranty, express or implied, as to the legal effect of any consent record the Firm supplies or as to the outcome of any regulatory or private claim, and compliance depends on the accuracy of the Firm's warranty in section 4.4. This section describes Scout calls only; it does not limit any other MLA service the Firm has separately agreed to.

8.2 The Firm is responsible for its advertising, its lead sources and the consent language on its forms. MLA will tell the Firm if it sees a consent gap in a lead source and may decline to contact leads from a source that does not carry the required consent.

8.3 The Firm is responsible for compliance with the rules of professional conduct that apply to it, including rules on advertising, solicitation, fee arrangements and the supervision of non-lawyer assistants. MLA does not accept fees contingent on the outcome of a matter and does not share in legal fees.

8.4 Consent that names the Firm. The warranty in section 4.4 requires that the consent record for each lead identifies the Firm by name and carries the telephone number given. Several state statutes exempt a callback only where the consumer agreed to be contacted by or on behalf of the named firm, or made an inquiry to that firm. A lead captured on a page that does not name the Firm falls outside those exemptions, and MLA applies the full statutory disclosure script to it or declines to call it.

8.5 Solicitation limits. MLA does not knowingly place an outbound call that would be a solicitation prohibited by the rules of professional conduct or by statute in the lead's jurisdiction. Where the Firm identifies at onboarding a jurisdiction that restricts contact with a person involved in an accident for a period after it, MLA configures a suppression rule for the Firm's account, instructs its intakers on the restriction and samples calls against it under section 7.5. A suppression rule can operate only where the lead record carries the date of the incident, and the Firm is responsible for ensuring its lead sources capture and pass that date. The Firm is responsible for identifying every restriction applicable in the states in which it advertises and for telling MLA of any change to them.

8.6 Do-not-contact. MLA maintains an internal do-not-contact list for each Firm and honors a request to be added to it across every channel for the longest period any applicable law requires, and for no less than five years. The Firm is responsible for any do-not-call registry screening its lead sources or its own campaigns require, and warrants under section 4.4 that each lead it routes to Scout may lawfully be called. Where the Firm asks MLA in writing to carry out registry screening on its behalf, MLA and the Firm agree the scope and the charge in the Order.

8.7 Caller identification. Where the Firm authorizes it in writing and the Firm's carrier permits it, outbound Scout calls display a telephone number the Firm designates. The Firm warrants that it controls that number, authorizes its display by MLA and its telephony providers, and is responsible for its carrier registration, branding and reputation. MLA does not guarantee how any carrier or handset displays or labels a call. Calls returned to a number Scout answers on the Firm's behalf are handled under the Firm's script, and a do-not-contact request made on any such call is recorded and honored the same business day. MLA does not answer the Firm's general telephone line.

8.8 Training and monitoring. Every intaker assigned to the Firm completes MLA's written intake compliance training before taking a call for the Firm, and acknowledges it in writing. The training covers confidentiality, the limits in sections 2.2, 2.3 and 2.5, conflicts, recording disclosure, do-not-contact handling and the solicitation limits in section 8.5. MLA samples calls against the script, records the results and reports them under section 7.5. MLA produces the training records and acknowledgements to the Firm on request.

8.9 Compensation. MLA does not pay any intaker, in whole or in part, by reference to the number of leads retained by the Firm, the number of engagement documents signed, the fees the Firm generates or the outcome of any matter.

8.10 Leads MLA generates. Where MLA generates a lead for the Firm rather than receiving one from a source the Firm owns, MLA treats the call as a solicitation and applies the disclosure script MLA maintains for the lead's jurisdiction, which includes the intaker's own first and last name, the name of the party on whose behalf the call is made, a telephone number and address at which the caller can be reached, the purpose of the call and an offer to add the person to a do-not-call list together with confirmation once that has been done. MLA charges for a lead it generates at the rate in the Order, and no such charge depends on whether the lead is retained or on the outcome or value of any matter.

8.11 Calling hours and restricted days. Scout places outbound calls and sends text messages only at the times permitted by federal, state and local law where the lead is located, including the hours, days of the week and holidays on which calling is restricted. Where a lead's location is uncertain, Scout applies the most restrictive rule that could apply. A callback that falls in a restricted period is placed when calling is next permitted, and the period in section 2.1 runs from that time. Inbound calls are answered at any hour.

9. Suspension and termination for cause

9.1 MLA may suspend the service, after notice to the Firm's point of contact, if the Firm routes leads without the consent required by section 4.4, instructs intakers to make statements that are unlawful or that MLA reasonably considers misleading, fails to provide the access Scout needs to operate for more than fourteen days, or is in default under section 5.9. Fees remain payable during a suspension caused by the Firm.

9.2 If the Firm becomes unresponsive for more than thirty consecutive days, MLA may treat the service as cancelled by the Firm under section 6. Fees paid are not refunded and fees already due remain payable.

9.3 If a ground for suspension under section 9.1 is not cured within fourteen days of MLA's notice, MLA may terminate the service immediately.

10. No guarantee of results

10.1 MLA commits to the response times and the process described in section 2. MLA does not guarantee the number of leads, the number of consultations booked, the number of matters the Firm signs, the quality or value of any matter or any financial outcome. Those depend on the Firm's lead sources, criteria, calendar availability, consultation practice and market.

10.2 Reporting figures are produced from Scout's systems and the Firm's CRM and are provided for management information.

10.3 Scout uses AI tools to transcribe calls, score quality and produce reporting. AI output can be incomplete or wrong. MLA applies human review to AI-generated material before presenting it to the Firm for action, and the Firm checks any AI-generated record before relying on it. Intakers are people, not AI voices.

10.4 Except as expressly stated in these terms, MLA gives no warranty of any kind, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement, and the service is provided as described in section 2 and not otherwise.

11. Intellectual property

11.1 Scout's software platform, including the intake board and call-scoring system, is owned by Clearfield and licensed to MLA. MLA's script frameworks, training material and methods are and remain the property of MLA. The Firm receives no rights in the platform or in them beyond the service described here.

11.2 Scripts written for the Firm contain MLA's frameworks and the Firm's own criteria and wording. The Firm receives a non-exclusive, non-transferable, royalty-free licence to use its scripts for intake within its own practice, by its own personnel, during the service and after it ends. The Firm does not provide, sell, license or disclose any script, script framework or training material to any third party, and does not use it to build or operate a competing intake service or to instruct another intake vendor. MLA may reuse its frameworks for other clients, without the Firm's confidential information.

11.3 Workflows, records and data created in the Firm's own accounts remain with the Firm.

11.4 Reference use. MLA may identify the Firm as a Scout client and use the Firm's name and logo in customer lists on MLA's website and in its materials. Any case study, quotation or performance figure attributed to the Firm requires the Firm's prior written approval, which once given continues until the Firm withdraws it in writing. The Firm may withdraw the reference use in this section on written notice, and MLA removes it within thirty days.

12. Limitation of liability

12.1 To the fullest extent permitted by law, MLA's total liability arising out of or relating to Scout, in contract, tort or otherwise, is limited to the fees the Firm paid for Scout in the one month immediately before the event giving rise to the claim, or one sixth of any prepaid six-month fee then in force, whichever is greater.

12.2 Neither party is liable to the other for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost matters or loss of reputation, even if advised of the possibility of them.

12.3 Nothing in this section limits liability for a party's fraud or willful misconduct, for MLA's breach of section 7.7 (confidentiality) or section 7.8 (security), or for any liability that cannot be limited by law. MLA's aggregate liability for breach of sections 7.7 and 7.8 does not exceed the fees the Firm paid for Scout in the twelve months before the event giving rise to the claim.

13. Indemnification

13.1 The Firm defends and indemnifies MLA against third-party claims, fines and reasonable costs, including attorneys' fees, arising from leads the Firm routed to Scout without the consent required by section 4.4, from the Firm's advertising and lead sources, from instructions the Firm gave intakers, from the Firm's consultations and representation of clients and from the Firm's breach of these terms.

13.2 MLA defends and indemnifies the Firm against third-party claims and reasonable costs arising from an intaker's failure to follow the Firm's written script and instructions as approved under section 4.1, or from MLA's breach of section 7.7. MLA has no obligation under this section to the extent the claim arises from a lead the Firm routed to Scout, from the consent record or lack of one for that lead, from the Firm's advertising, lead sources, forms or instructions, or from the Firm's own acts.

13.3 The indemnified party gives prompt notice of a claim, allows the indemnifying party to control the defense and cooperates reasonably. The indemnifying party does not settle a claim in a way that imposes any obligation or admission on the indemnified party without its written consent. The indemnified party may participate at its own cost, and loses the benefit of the indemnity for any settlement it makes without the indemnifying party's written consent.

13.4 MLA releases the Firm from any earlier claim relating to fees already paid. Nothing here releases the Firm from fees still owed.

13.5 MLA's aggregate liability under section 13.2, taken together with all other liability under these terms, does not exceed the fees the Firm paid for Scout in the twelve months before the event giving rise to the claim. No claim may be brought under section 13.2 more than two years after the service ends.

14. Changes to the service and to these terms

14.1 MLA may improve and change how Scout operates provided the service described in section 2 is not materially reduced.

14.2 MLA may issue a new version of these terms. A new version applies to the Firm from the Firm's next renewal date after MLA has given at least thirty days' notice by e-mail to the Firm's point of contact, or earlier if the Firm accepts it. Until then the version the Firm accepted at payment continues to apply. If the Firm does not accept a new version, it may cancel under section 6 before the new version takes effect.

15. Operational changes and cessation

15.1 If MLA materially restructures, sells, assigns, suspends or ceases the Scout service or its business, including because of insolvency or force majeure, MLA may end the service on notice. Where the Firm has prepaid for a period after the end date, that portion is refunded. Service already provided before the end date is treated as substantial performance of this agreement. Except where non-waivable law requires otherwise, no credit, offset or chargeback is owed beyond that refund, and the Firm's sole remedy is the refund and the end of future charges.

15.2 Neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier outages, third-party platform failures and natural disasters, provided it works to resume performance promptly.

16. Dispute resolution

16.1 This agreement is governed by the laws of the State of California, without regard to its conflict-of-law rules.

16.2 Before starting any formal proceeding, the parties first try to resolve the dispute informally. Either party may start that process by e-mail to the address in section 17.2, and the parties make good-faith efforts to resolve it within thirty days.

16.3 Binding arbitration. Except as provided in sections 16.5 and 16.6, any dispute, controversy or claim arising out of or relating to these terms or Scout, including its breach, termination, enforcement, interpretation or validity and including whether a dispute is subject to arbitration, is resolved by final and binding arbitration before a single arbitrator administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Los Angeles County, California. This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.), evidences a transaction involving interstate commerce and is enforced to the fullest extent permitted by law. Each party knowingly and voluntarily waives the right to a trial by jury.

16.4 Individual claims only. Each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general or other representative proceeding. No arbitration or proceeding is joined or consolidated with any other, and the arbitrator may award relief only in favor of the individual party seeking it and only to the extent needed to resolve that party's claim. This paragraph is an essential part of the agreement to arbitrate and is not severable from it. If it is found unenforceable as to a particular claim or request for relief, that claim or request is severed from arbitration and brought only in a court of competent jurisdiction in Los Angeles County, California, while all remaining claims are arbitrated.

16.5 Non-waivable rights. Nothing in these terms limits any right or remedy that cannot be waived by law. In particular, neither party waives any right to seek public injunctive relief to the extent such a waiver is prohibited by applicable law, including California law under McGill v. Citibank, N.A.; any claim for public injunctive relief is brought in court and stayed pending the outcome of the arbitration of the individual claims. Either party may bring an individual action in small-claims court for a claim within that court's jurisdiction, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

16.6 Opt-out. The Firm may opt out of sections 16.3 and 16.4 by written notice to the address in section 17.2 within thirty days of first accepting these terms, stating the Firm's name and its intent to opt out. If the Firm opts out, any dispute is resolved in court under section 16.7 and the class-action waiver in section 16.4 does not apply.

16.7 Venue. Any claim that is not arbitrated is brought only in the state or federal courts located in Los Angeles County, California, and both parties consent to that venue.

16.8 Each party bears its own attorneys' fees and costs in any dispute, regardless of outcome, unless the arbitrator or court orders otherwise under a law that cannot be waived.

17. General

17.1 Entire agreement. These terms, the order confirmation and any written change to criteria or scripts under section 4.1 are the entire agreement between the Firm and MLA for Scout and replace any earlier discussion or proposal. No change to these terms binds either party unless it is in writing and agreed by both, except a new version issued under section 14.2.

17.2 Notices. Notices to MLA go to onboarding@mylegalacademy.com. Notices to the Firm go to the e-mail address given at checkout, or a replacement address the Firm gives in writing. A notice sent by e-mail is received on the business day it is sent, except that a notice cancelling the service under section 6.2 or 6.3 is effective when MLA acknowledges it in writing. MLA acknowledges a cancellation notice within one business day of receiving it, and the cancellation then takes effect by reference to the date the Firm sent it.

17.3 Assignment. Neither party assigns this agreement without the other's written consent, except that MLA may assign it to a successor to its business on notice.

17.4 Subcontracting and location. MLA may perform the service through employees, contractors and subcontractors of its choosing, including personnel located outside the United States, and remains responsible for their performance under these terms. Lead data and call records are stored in the United States, and intakers located outside it reach them remotely through MLA's systems and the Firm's CRM, subject to section 7.8.

17.5 No hire of MLA personnel. During the service and for twelve months after it ends, the Firm does not employ or engage, directly or through any agent or affiliate, any intaker or other MLA person who worked on the Firm's account, except with MLA's written consent. A general advertisement not targeted at MLA's personnel is not a breach. If the Firm breaches this section it pays MLA $15,000 for each person engaged, as a reasonable estimate of MLA's recruitment and training cost and not as a penalty.

17.6 Independent contractor. MLA is an independent contractor. Nothing here creates a partnership, joint venture or employment relationship, and intakers are not the Firm's employees.

17.7 Severability and waiver. If a provision is unenforceable, it is severed and the rest continues in force. A failure to enforce a right is not a waiver of it.

17.8 Survival. Sections 2.2, 2.3, 2.5, 2.8, 2.9, 4.4, 4.6, 4.7, 5 (for fees accrued), 6.5, 7, 8.3, 9.2, 10, 11, 12, 13, 15, 16 and 17 survive the end of the service.

17.9 Representations. Each party confirms it is authorized to enter this agreement and that performing it breaks no law and infringes no third party's rights. The Firm accepts that using an outside service carries inherent business risk, including that MLA's operations may change or cease, and does not rely on an expectation of uninterrupted service beyond what has already been provided.

17.10 Non-disparagement. Neither party makes false or defamatory statements about the other, its staff, services or platforms, during the service or after it ends. This survives the end of the service.

18. Contact

Redwood Meridian LLC d/b/a My Legal Academy
21550 Oxnard Street, 3rd Floor, Suite 5021, Woodland Hills, CA 91367
Scout onboarding and service: onboarding@mylegalacademy.com
General: info@mylegalacademy.com

Scout Terms of Service · version 3.1 · effective 6 November 2026 · © 2026 My Legal Academy